IBKR’s customer support may have placed the “Live Chat with a Representative” service deep within their help system. Follow the steps below to access it:

1.

Log in to the Interactive Brokers Client Portal.

2.

Click "Get Help" in the top-right corner.

3.

Select the specific account you need help with, then click “Continue.”

4.

Choose "My issue is not listed here".

5.

Enter a relevant keyword (e.g., TWS API) to initiate a search.

6.

If an AI-generated answer is shown, choose "No, contact support".

7.

Click "Ticket Creation".

8.

Select the appropriate category for your issue (e.g., API).

9.

Select a subcategory, if applicable.

10.

Provide a brief description of your issue and click "Preview Ticket".

11.

Now you should see the "Live Chat" option—click it to open a live representative chat window.

Notes:

While this page is designed to walk you through access to IBKR’s live support:

• Giga Certainty does not offer technical support for third-party platforms or software (e.g., IBKR, YouTube, Microsoft Excel, Adobe PDF).

• Our Sites and tools are regularly updated for functionality, but platform-specific issues should be directed to the official provider.

• All content is for educational purposes only and does not constitute financial advice.